Missing Product from Your Shopify Order? Here's What to Do.

Shopping online can be a seamless experience, but occasionally, hiccups occur. If you've received your order and found that an item is missing, don't worry! At FirstShop, we're committed to making things right for you. Here's how you can address the issue:

1. Contact Us ASAP: The moment you realize there's an issue with your order, reach out to us. We understand the importance of timely resolution, so don't hesitate to get in touch. You have a few options for reaching our support team:

• Telephone: Call our customer service hotline at 0800 390 021. Our representatives are available to assist you during business hours.
• Email: Send us an email at orders@firstshop.co.za. Be sure to include your order number and a detailed description of the problem. This allows us to quickly identify your order and understand the issue.
• Live Chat: For immediate assistance, utilize our live chat feature on our website. Our support agents are ready to help you in real-time.

2. Provide Necessary Information: When contacting us, please provide as much information as possible to expedite the resolution process. Key details to include:

• Your order number
• The name of the missing product
• A brief description of the issue
• Any relevant photos or videos showcasing the problem

3. We'll Take Care of It: Rest assured, once we receive your inquiry, our dedicated team will swing into action to resolve the issue swiftly. Depending on the nature of the problem, here's how we'll proceed:

• Missing Product: If an item is missing from your order, we'll investigate the matter and arrange for a replacement to be sent out to you promptly. We apologize for any inconvenience caused and appreciate your patience.

4. Stay Updated: Throughout the resolution process, we'll keep you informed every step of the way. Whether it's via email, phone, or live chat, we'll provide timely updates on the status of your inquiry until the issue is completely resolved.

At FirstShop, we value your business, and we're dedicated to delivering a seamless shopping experience. If you encounter any issues with your order, don't hesitate to reach out to us. We're here to help and ensure that you're completely satisfied with your purchase.

Thank you for choosing FirstShop!