Navigating Exchanges & Returns: A Comprehensive Guide

Understanding our policies on exchanges and returns is crucial for ensuring a seamless shopping experience. Here's a breakdown to help you navigate through:

1. Definitions: To set the stage, let's clarify some terms:

• Business Customer: Refers to customers not acting for business purposes.
• Consumer: An individual not acting for business purposes.
• FirstShop: That's us, First Technology National (Pty) Ltd.
• Catalogue: Our range of products and services.
• Force Majeure: Circumstances beyond our control, like disasters or industrial disputes.
• Normal Working Hours: 8 am to 5 pm on weekdays.
• Working Days: Monday to Friday, excluding public holidays.

2. Orders:

• All sales contracts with FirstShop incorporate these terms, prioritizing them over any others.
• While business orders can't be canceled due to swift dispatch, Consumer orders can be canceled as per Consumer Protection Act.
• Accuracy in details provided during purchases is crucial.
• Payment authorization might be required before fulfilling an order.

3. Prices:

• Goods are priced as per prevailing rates at the time of acceptance.
• Prices are subject to modification.
• Currency fluctuations may affect prices.
• A surcharge applies to AMEX transactions due to transaction costs.

4. Delivery, Title, and Risk:

• Delivery times can be affected by various factors, but we strive to communicate any delays promptly.
• Business Customers can cancel orders if not delivered within 30 days.
• Notification of shortages or damages must be made within 48 hours.
• Delivery is deemed complete upon delivery to the nominated address.

5. Payment:

• Payment is typically due on shipment unless credit terms are approved.
• Late payments may incur interest and administration fees.

6. Product Specifications:

• We aim to supply goods as advertised, though minor variations may occur.
• Sub-pixel anomalies may be present in displays due to manufacturing methods.

7. Trade Names and Trademarks:

• Trade names and marks may not always indicate the actual manufacturer.
• Customers are advised to verify the manufacturer before ordering.

8. Warranties and Returns:

• Our commitment includes a 12-month manufacturer's warranty on goods.
• Defective goods can be returned within 30 days for a refund or replacement.
• Customers are advised to check product suitability before ordering.

9. FirstShop’s Liability:

• FirstShop is not liable for indirect damages unless stipulated otherwise.
• Our liability is limited to the invoiced amount in most cases.

10. Health and Safety:

• We confirm that our supplied goods don't pose health hazards if used correctly.

11. Force Majeure:

• We're not in breach if unable to perform due to circumstances beyond our control.

12. Special Rules for Clearance Bargains & NCCR Products:

• Clearance Bargains and NCCR Products have specific rules regarding availability, returns, and pricing.

13. The Consumer Protection Act:

• Consumer orders are subject to regulations allowing cancellation within a specified period.

14. Errors and Omissions:

• We strive for accuracy but acknowledge errors may occur, with provisions for resolution.

15. Confidential Information and Data Protection:

• Confidentiality of information is maintained, with obligations extending beyond contract termination.

16. General:

• Statutory rights of Consumers are upheld.
• Invalid provisions don't affect the rest of the agreement.
• Any waivers or variations must be in writing.
• Notices are to be in writing, following specific modes.
• Jurisdiction for disputes lies with South African courts.

Understanding these guidelines ensures a smooth shopping experience with FirstShop. If you have any queries or need further assistance, don't hesitate to reach out. We're here to help!