Our Hassle-Free Returns Policy: Your Satisfaction Guaranteed (1)

At FirstShop, we prioritize your satisfaction, which is why we offer a hassle-free 14-day return policy. Here's what you need to know: To be eligible for a return, your item must meet specific criteria, including being in the same condition as when you received it, unopened or unused, with all tags intact, and in its original packaging, accompanied by the receipt or proof of purchase. To initiate a return, simply contact us at returns@firstshop.co.za, and upon approval, we'll provide a return shipping label and detailed instructions. Promptly inspect your order upon receipt, and if any defects, damages, or wrong items are found, notify us immediately for swift resolution. While we strive to accommodate returns, some exceptions apply, such as sale items, gift cards, and certain personal care products. For exchanges, the quickest method is to return the original item and make a separate purchase for the new one. Once your return is received and inspected, we'll notify you of the refund status, processing it automatically to your original payment method. Your peace of mind is our priority, and we're here to assist you with any questions or concerns regarding returns.