Our Hassle-Free Returns Policy: Your Satisfaction Guaranteed

At FirstShop, we understand that sometimes a product may not meet your expectations, and that's why we offer a straightforward 14-day return policy. Here's everything you need to know:

1. Return Eligibility: Your item must meet certain criteria to be eligible for a return:

• It must be in the same condition as when you received it.
• It should be unopened or unused, with all tags intact.
• The item must be in its original packaging.
• You need to provide the receipt or proof of purchase.

2. Initiating a Return: To start a return process, simply reach out to us at returns@firstshop.co.za. Once your return is approved, we'll provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we cannot accept items sent back to us without prior authorization.

3. Damages and Issues: Upon receiving your order, please inspect it promptly. If you notice any defects, damages, or receive the wrong item, contact us immediately. We'll assess the issue and work to resolve it swiftly to ensure your satisfaction.

4. Exceptions and Non-Returnable Items: While we strive to accommodate all returns, there are some exceptions:

• Sale items and gift cards cannot be returned.
• For hygiene reasons, certain personal care and health-related items may not be eligible for return.

5. Exchanges: If you wish to exchange an item for a different one, the quickest method is to return the original item and then make a separate purchase for the new one. This ensures a seamless and efficient process to get the product you desire.

6. Refunds: Once we receive and inspect your return, we'll notify you of the approval status for the refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for the refund to reflect in your account, depending on your bank or credit card company's processing times.

We strive to make the returns process as hassle-free as possible, prioritizing your satisfaction every step of the way. Should you have any questions or concerns regarding returns, feel free to reach out to us at returns@firstshop.co.za. Your peace of mind is our priority.