Cancelling or Modifying Orders: A Customer Guide

At FirstShop, we understand that sometimes plans change or mistakes happen, and you may need to cancel or modify an order you've placed on our website. Here's a comprehensive guide to help you through the process:

Cancelling or Modifying Orders Before Payment

If you've placed an order but haven't completed the payment process, there's no need to contact us. Orders that haven't been paid for are not processed, and therefore cannot be cancelled or modified. These orders will expire within a short period and will no longer be eligible for payment. You may simply place a new order and make payment on the new order.

Cancelling or Modifying Orders After Payment

Once you've made a payment for your order, and you find that you need to cancel or modify it, we require written confirmation via email at oss@firsttech.co.za. Please include your order number and any details regarding the changes you'd like to make.

Deadlines for Making Changes

It's important to note that there are deadlines for making changes to your order. Once your order has been invoiced, it's usually not possible to stop it from being delivered, as it has already been handed over to our courier service for shipment to the provided delivery address. Therefore, it's crucial to reach out to us as soon as possible if you need to make any changes or cancel your order.

Associated Fees or Restrictions

We strive to accommodate our customers to the best of our ability, but there may be instances where cancelling or modifying an order could incur fees or restrictions, especially if the order has already been processed or shipped. These fees and restrictions will be communicated to you upon request or when you reach out to us for assistance.

How to Get Assistance

If you find yourself in a situation where you need to cancel or modify an order and you've already completed the payment process, or if you have any questions or concerns regarding your order, don't hesitate to contact our customer service team at oss@firsttech.co.za. Our dedicated team will provide you with the necessary assistance and guidance to ensure a smooth resolution.

We hope this guide provides clarity on how to cancel or modify orders on our Shopify website. At FirstTech, we're committed to providing excellent customer service, and we're here to help you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out to us.